ADP · 2023 · Feature Design
Things To Do
Maintenance and evolution of ADP's primary task management feature used by millions of HR professionals.
Role
UX Designer
Company
ADP
Year
2023
Type
Feature Design
Challenge
The 'Things to Do' feature had accumulated 3 years of technical and design debt. User complaints around discoverability and priority surfacing were at an all-time high.
Process
Research · Ideation
Prototyping · Testing
Audited 80+ existing task types across the platform, ran usability testing sessions with 15 HR administrators, and partnered with data science to analyze task completion rates. Redesigned the prioritization logic and visual hierarchy.
Key Screens
Outcome
Reduced task abandonment rate by 34%. The new design became the baseline for ADP's unified task experience across products.