ADP · 2024 · AI-Powered Tool
Talent Matcher
An AI-assisted tool that matches internal talent to open roles based on skills, trajectory, and potential.
Role
Lead UX Designer
Company
ADP
Year
2024
Type
AI-Powered Tool
Challenge
HR teams struggled to identify internal candidates for open roles, defaulting to external hiring. ADP's data contained rich signals that weren't being surfaced to decision-makers.
Process
Research · Ideation
Prototyping · Testing
Facilitated co-design workshops with HR directors and recruiters. Built a mental model framework around 'talent trust' — the confidence users had in AI-generated recommendations. Designed transparent confidence indicators and explainability patterns.
Key Screens
Outcome
Pilot with 3 enterprise clients showed 2.4x increase in internal mobility consideration. 'Explainability' design patterns were adopted into ADP's AI design guidelines.